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BRIDGING COMMUNICATION ACCESS SINCE 2008

Employment Opportunities

 

Scheduling Coordinator

Interpreting Department

 

Start or enhance your career path with DEAF, Inc. Be affiliated with a nonprofit organization in the St. Louis Metro area that 100% completely supports and benefits the deaf, hard of hearing, and deafblind community! Be a part of an organization that nurtures your career and appreciates you.

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POSITION:                SCHEDULING COORDINATOR

CLASSIFICATION:    PART-TIME, NON-EXEMPT

REPORTS TO:            INTERPRETING DEPARTMENT MANAGER

LOCATION:               ST. LOUIS, MISSOURI

SALARY:                    HOURLY WAGE COMMENSURATE WITH EXPERIENCE AND QUALIFICATIONS

OPENING DATE:      September 24, 2024

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POSITION SUMMARY

Deaf Empowerment Awareness Foundation, Inc. (DEAF, Inc.) is a 501(c)(3) non-profit charity that provides community support and 24/7 interpreting services for the deaf, hard of hearing, and deafblind communities. This position is primarily responsible for the identification, scheduling, and placement of interpreters by performing the following duties, personally or alongside the department team. This position will work office hours as well as on-call.

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Essential Functions and Responsibilities

  • Receive high volumes of incoming calls/inquiries relating to questions, concerns, and service quotes

  • Reviews upcoming requests for services and works with service providers to ensure all requests are accurate and fulfilled

  • Schedules and assigns work to service providers using approved scheduling software, while ensuring all essential information is documented

  • Maintains scheduling software during/after business hours to ensure all assignments are acknowledged, accurately recorded, and sent to qualified service providers

  • Uses scheduling software to manage database of service provider credentials and customer preferences

  • Uses sound judgment in assignments to prevent service provider burnout

  • Provides support and maintains high quality customer service to staff, service providers, and clients

  • Communicates with staff/service providers through email, phone, and other forms of outreach

  • Maintains strict consumer confidentiality and utmost professional standards

  • Develops a strong network and relationships with customers, service providers, and deaf communities

  • Maintains basic knowledge of legal requirements for Sign Language Interpreters to ensure compliance

  • Informs management of any matters of concern regarding customer and interpreting situations

  • Submits all required paperwork and maintains organized records

  • Attends staff and department meetings

  • Perform other duties as assigned by the Interpreting Department Manager

 

Minimum Qualifications

  • Associate degree (preferred) or relevant work experience

  • Strong working knowledge- or willingness to learn- interpreter code of ethics

  • Strong understanding of deaf culture and communication access

  • Understand and support the mission of DEAF, Inc.

  • Ability to use- or willingness to learn- American Sign Language (ASL)

  • Flexible schedule

 

Preferred Qualifications

  • Degree in Deaf Communication Studies or from Interpreter Training Program

  • Experience in or knowledge of the interpreting industry

  • Experience in scheduling and/or scheduling platforms

  • Experience in non-profit organizations

  • Knowledge of Microsoft Office

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Key Knowledge, Skills, and Abilities

  • Knowledge and ability to use various computer programs and applications

  • Exceptional verbal and written communication skills

  • Ability to work well under pressure and in stressful conditions

  • Ability to handle multiple calls simultaneously on a consistent basis

  • Ability to listen effectively and use constructive feedback to improve processes

  • Ability to promote an atmosphere of cooperation and mutual support

  • Ability to work both independently and as a core team member

  • Ability to effectively function and multitask in a fast paced and changing environment with multiple priori-ies and objectives

  • Excellent phone etiquette, customer service, and interpersonal skills

  • Punctual attendance and availability for last-minute tasks to meet the needs of the Department

 

To apply:

 

Submit your application, cover letter, and resume to careers(at)deafinc.org.

 

 

EQUAL EMPLOYMENT OPPORTUNITY:

We are an equal employment opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability or any other status which may be protected by Federal, State or local law.

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